Make a Return
RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To initiate a return, you can contact us at Leon@iguana-apparel.com.
Please ensure that you have the following information to hand when contacting us:
- Your order number (e.g. #IGUANA123456) and shipping postal code or email address. Please enter everything exactly as it appears on your order confirmation, including the # in your order number.
- Select which item(s) you're returning/exchanging and why.
- Dependant on your return method, it can take up to 14 days for your order to be returned back to our warehouse and be refunded.
- Once your refund is processed, it may take up to 5 days for it to clear with your bank.
- Please note if you opt for an exchange, stock is not immediately reserved and it is possible that the item/s that you requested are no longer available when you mail your package. If this is the case, you will be refunded for the item/s back to your original payment method and an email confirmation sent to you.
- Please also note that the delivery address for exchanges cannot be modified. The exchange will always be sent to the same address as the original order.
Please note that returns will need to be sent to the following address:
Unit 7 BSC, Hood Road, Barry, Vale of Glamorgan, South Wales, CF62 5QN, United Kingdom.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.
You can always contact us for any return questions at Admin@iguana-apparel.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or personalised items).
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Leon@iguana-apparel.com.
